Automation your whole team can read.
Build with plain sentences, not scripts. If this, then that, otherwise this other thing. Test any workflow against a real ticket before you switch it on.
Branches and waits
If and otherwise, nested to three levels, with waits that recheck the ticket before continuing.
Triggers beyond ticket events
Start on SLA warnings, SLA breaches, approvals, or a schedule: every Monday, tickets open more than a week, remind the owner.
Reusable subflows
Write the leaver steps once and call them from many workflows. Change them in one place.
Describe it, then review it
Tell the builder what you want in a sentence. It drafts the workflow switched off, and you review every step before it runs.
No scripting to maintain
There is no custom code to break on upgrade and no developer needed to change a rule. Anyone who can read the workflow can edit it.
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.