Freshservice simplicity, with the advanced features in one plan.
Freshservice is quick to adopt and priced publicly. The difference shows up in which plan holds the features you actually need.
| Kitadesk | Freshservice | |
|---|---|---|
| Plans | Free, Business, Enterprise. | Starter, Growth, Pro and Enterprise. |
| Change and problem management | Included in Business at $89 per agent per month billed yearly. | Pro or above, listed at $99 per agent per month billed annually. |
| AI assistance | AI drafts are included, 300 a month on Business. | Copilot is an add-on listed at $29 per agent per month below Enterprise. |
| Free plan | Yes, up to three agents. | No free plan, a 14-day trial. |
| Asset management | Included. | Priced separately in asset-unit packs for new customers. |
Freshservice plans and prices summarised from Freshworks pricing as reported by InvGate, November 2026. Prices change; check the vendor. Checked November 2026. Vendors change plans and prices; confirm with them before you decide.
Freshservice is a good fit when
- You mainly need incident and request handling at a low entry price
- You are already a Freshworks customer
- You want a long-established vendor with a large partner base
Kitadesk is a good fit when
- You need change, problem, workflows and single sign-on without choosing among four tiers
- You want AI included rather than a per-agent add-on
- You want a free tier for three agents, not only a trial
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.