One price per agent. Nothing hidden.
You pay for people who work tickets. Everyone who asks for help is free.
Free
- Tickets, knowledge base and portal
- Service catalog and approvals
- SLA policies
- 20 AI drafts a month
Business
- Unlimited agents
- Change, problem and CMDB
- Workflows, schedules and subflows
- Teams and sprints
- Single sign-on and SCIM
- Reports with drill-down
- 300 AI drafts a month
Enterprise
- Everything in Business
- Audit log export
- Priority support
- 3,000 AI drafts a month
- Early access to sandbox and regional hosting as they ship
Questions
Who counts as an agent?
Anyone who works tickets: admins, managers, agents and developers. People who only submit requests or view the portal are free, however many there are.
Is there a trial?
Every new workspace gets 14 days of Business, with no card. After that you move to Free unless you choose a plan. Nothing is deleted.
What happens if I downgrade?
Your data stays. Features outside your plan become read-only, and you can upgrade at any time to use them again.
Are there extra charges?
No modules, no automation meters and no per-resolution fees. AI drafts have a monthly allowance on each plan.
Do you help with setup?
Yes. Industry kits load teams, forms, articles and automations in minutes. If you want us to configure it with you, a paid setup package is available. We scope it on a short call.
Can I put patient or other regulated personal information in tickets?
Please do not. Kitadesk is not set up for protected health information today, and we do not sign business associate agreements. Describe the problem without patient details.
How is tax handled?
Tax is calculated at checkout where it applies. Invoices come from KitaDesk Inc.
Can I switch between monthly and yearly?
Yes, from Billing in settings. Yearly saves about ten percent.
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.